At Branreb, your satisfaction is our priority. If for any reason you’re not fully happy with your handbag purchase, we offer a simple, fair, and transparent return and refund process.

1. Conditions for Returns

To qualify for a return:

• The item must be unused and in its original condition.
• All original packaging must be included.
• The return request must be made within 15 days of receiving your order.

2. How to Return an Item

1. Contact Us
   Email us at support@branreb.com with your order number and reason for return.
2. Receive Authorization
   Our team will provide a Return Authorization Number and detailed instructions.
3. Ship the Item
   • If your item is defective, damaged, or incorrect, return shipping is free.
   • If you are returning for other reasons (e.g., changed mind), return shipping costs may apply.

3. Non-Returnable Items

We cannot accept returns for:

• Items that are used, worn, or not in original condition
• Customized or altered products
• Items returned outside the 15-day window

4. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product:

• Contact us within 15 days of delivery.
• We will arrange for a replacement or provide a full refund.
• Return shipping in these cases is always free.

Refunds Policy

We want your shopping experience with Branreb to be worry-free. If something doesn’t meet your expectations, here’s how our refund process works:

1. Eligibility for Refunds

Refunds are available if:

• The return request is made within 15 days of delivery.
• The item is unused, in original condition, and in original packaging.
• The item was damaged, defective, or incorrect upon arrival.

⚠️ Please note: Items returned after 15 days, or that are used/damaged, may not qualify for a refund.

2. Refund Process

Once your item is returned:

1. Inspection – We check the item to confirm eligibility.
2. Approval Notification – You’ll receive an email confirming approval.
3. Processing Time – Refunds are typically processed within 5–7 business days.
4. Payment Method – Refunds are issued to your original payment method.
5. Bank Processing – Your bank may take an additional 2–5 business days to reflect the refund.

3. Important Notes

• Free return shipping applies only if the error was on our side (damaged, defective, or wrong item).
• For other returns (non-defective), the customer may be responsible for return shipping costs.
• Refunds are not available for customized, altered, or final-sale items.
• Returns sent without prior approval or outside the allowed timeframe will not be accepted.

4. How to Request a Refund

1. Review this policy to confirm your item qualifies.
2. Email us at support@branreb.com with your order number, reason for return, and photos (if applicable).
3. Our team will confirm eligibility and provide the return address and instructions.

Need Help?

If you’re unsure whether your item qualifies for a return or refund, our support team is here to assist.
📩 Email: support@branreb.com
📞 Phone: +1 (270)-426-2419

Business Information

Brand Name: Branreb

Registered Business: Garza Shop LLC

Corporate Office: 16 Wood Hollow Dr, Brownsville, TX 78521
Warehouse & Return Address: 16 Wood Hollow Dr, Brownsville, TX 78521

Customer Support Email: support@branreb.com
Phone:  +1 (270)-426-2419

Business Hours: Monday – Friday | 9:00 AM – 6:00 PM